Technical Support & Service Terms

Contact the Vekai team

For help with Vekai, account questions, a craft-content concern or a technical issue, write to vekaicraftcare@outlook.com. Use a subject that describes your request, such as “Vekai — Circle reply issue.” For information requests, use “Vekai privacy request.”

Describe what you were trying to do, what happened and the screen involved. Your Vekai version, iOS version, iPhone model, approximate time and a screenshot can help us investigate. Share only the details needed to explain the issue and remove private information from attachments.

We review enquiries and may ask for further details where necessary. Response times depend on the issue and the information available. This email channel is not an emergency service.

Make: finding and following an idea

Use Make to explore short craft projects and the materials or tools they require. Choose a category to narrow the collection, or use Surprise me for another starting point. Save an idea to return to it later.

Before starting, check the materials, tool instructions and the space around you. Follow the steps at a comfortable pace. Craft duration is an estimate; materials, drying time and experience may affect the result. Handle sharp tools carefully and keep small parts away from children who could swallow them.

If an illustration, material list or instruction appears incorrect, send us the project title and the step concerned. Stop following a step if it appears unsafe.

Circle: posts, replies and respectful participation

Circle offers a place to explore craft moments, process photographs, questions and making experiences. You can write a contribution, select relevant photographs and use the available reply, like and bookmark controls.

If a requested action fails, review the displayed message, check your connection and try again. A failed action check does not complete that action. Avoid repeatedly pressing the submission button while a request is in progress.

Use the options beside a contribution to access the available report or block controls. For a concern requiring attention from the Vekai team, email the contribution details and the reason for concern. Include only the relevant evidence and avoid forwarding unnecessary information about other people.

My Makes, media and profile

My Makes helps you keep photographs, titles, notes and the status of your creative work. Open an entry to review or edit it, add an optional audio note where available, or prepare a Circle contribution from it. The Saved area keeps the ideas and moments you have bookmarked.

If a photo feature is unavailable, review camera or photo access in iOS Settings. If an audio note cannot be recorded, review microphone access and confirm that another recording session is not active. You can still use features that do not require the declined permission.

Review a deletion confirmation carefully. Keep an original copy of any photograph or recording that is important to you.

Account and privacy assistance

Use Me to manage your profile and access Account & data. Log out when you wish to leave your current session. To remove your account and the associated information covered by the deletion control, choose account deletion and confirm the request.

If the account-deletion process cannot complete, send the displayed error and the approximate time to vekaicraftcare@outlook.com. The team can help investigate the process and handle information requests within its responsibility. Do not send sign-in credentials.

The Privacy Policy explains information categories, permissions, operational connections, retention and privacy rights. Reading this support page does not replace a permission prompt or other consent required for a particular feature.

Connection and troubleshooting checklist

1. Check that your internet connection can open Vekai’s website, then retry the requested action.
2. Check for an available Vekai update in the App Store.
3. Review the permission relevant to the feature in iOS Settings.
4. Close and reopen the affected screen. If a request is still in progress, let it finish before retrying.
5. If the issue continues, email the error message, the feature name and the approximate time. Avoid deleting the app as a first troubleshooting step.

Website resources, images and action availability depend on service and network conditions. We investigate reproducible issues but cannot promise an uninterrupted connection or a particular resolution time.

Service terms: using Vekai

These service terms apply when you use Vekai’s craft features, Circle tools and support channels. The provider is the developer identified on Vekai’s App Store listing. You must meet the age requirements shown there and the legal requirements that apply where you live. If you cannot accept these terms, discontinue use.

Use Vekai lawfully and respect other people’s safety and rights. Do not contribute harassment, threats, discriminatory abuse, sexual exploitation, unlawful content, deceptive impersonation, spam or instructions intended to cause harm. Do not attempt unauthorised access, interfere with the service or evade safeguards.

You are responsible for the material you choose to contribute and must have the rights and permissions needed for any text, photograph or recording. Do not disclose another person’s confidential information. Ownership of your original work remains with you; you permit the handling needed to carry out the feature and support actions you request.

Service terms: content and product responsibilities

Craft instructions provide general creative guidance. Evaluate tools and materials for your situation, follow manufacturer instructions, and obtain appropriate supervision where needed. Vekai does not replace professional instruction for hazardous activities. You are responsible for deciding whether a project is suitable for your abilities and circumstances.

Vekai’s name, interface, curated materials and other protected elements belong to their respective rights holders. You may use the application for its intended purpose; these terms do not grant a right to redistribute protected materials or imply an endorsement.

We may update, correct or remove materials and take appropriate action on substantiated safety, rights or misuse concerns, subject to applicable law. Where practicable and legally appropriate, we will explain an action or provide a contact route for review. Craft outcomes and the conduct of independent contributors are not guaranteed.

Service terms: legal rights and updates

Mandatory consumer and privacy rights remain unaffected. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or other conduct for which applicable law prohibits exclusion. Any other limit on responsibility applies only to the extent permitted by the law that governs your use.

The application’s software licence is governed by Apple’s Standard Licensed Application End User License Agreement unless a different applicable licence is identified on the App Store. These service terms supplement that licence for Vekai’s features and support; they do not replace your mandatory rights.

We may update these terms to reflect the service or legal requirements. Material changes will be communicated appropriately. Contact vekaicraftcare@outlook.com to raise a dispute or request clarification before seeking other available remedies. You may also use any competent authority or court available under applicable law.