Privacy Policy

About this policy

Vekai is a craft companion for discovering achievable projects, following making steps, keeping a creative collection and exploring Circle. This policy explains the information associated with those features, the purposes for which it is handled, and the choices available to you. It also covers Vekai’s support website and correspondence.

The developer identified on Vekai’s App Store listing is the service provider responsible for this policy. References to “Vekai,” “we,” “our” and “us” refer to that provider. For questions or requests concerning personal information, contact vekaicraftcare@outlook.com.

Information connected with your experience

Maker profile

Your profile identifier, chosen nickname, biography and selected portrait are used to identify your creative records and display your chosen identity within the application.

Craft activity

Saved ideas, category preferences, material selections, tutorial progress and completion status help Vekai present relevant craft information and continue your making experience.

Your creative collection

Titles, notes, selected photographs, optional audio notes, status, dates and tutorial references support the collection you create in My Makes.

Circle and safety choices

Post text, replies, selected images, author references, likes, bookmarks, drafts, report reasons and block preferences support conversations and the content-management actions you choose.

Support correspondence

If you contact us, the information received includes your email address, message, attachments and the troubleshooting details you provide. Include only what is relevant to your request.

Do not put passwords, identity documents, financial credentials or another person’s confidential information in a post, photograph, recording or support message.

Website and service connections

Vekai connects to its services to retrieve craft catalogues, Circle material, images and the availability of requested actions. Opening a policy or support page also makes a website connection. These requests allow the hosting infrastructure to receive ordinary connection information such as an IP address, request time, requested address, protocol headers and response status.

This operational information supports delivery of requested resources, availability monitoring, troubleshooting and protection against misuse. The information in a support email is handled for the enquiry described in that email. We do not treat a request for help as permission to send unrelated promotional messages.

Website hosting and mail delivery providers may process the information necessary to operate these channels. We limit the purposes for which service providers may handle information on our behalf and require confidentiality, security and protection consistent with this policy and applicable law.

Permissions you control

Photos and camera. Vekai uses a photograph you select to illustrate a make, a Circle contribution, a profile or a feedback message. Camera access is requested when you choose to take a photograph. The system photo picker allows you to choose the images relevant to your action.

Microphone. Microphone access is requested when you choose to record an audio note for a make. Recordings may contain your voice and sounds around you. Check that other people agree before recording them.

You may decline an optional permission and continue using features that do not require it. Review or change permission choices in iOS Settings. Changing a permission affects subsequent access; use the corresponding editing or deletion control to manage content already added to a record.

Vekai does not require access to your contacts, precise location or health information for its craft features. This release does not use advertising identifiers or third-party advertising or analytics SDKs.

Purposes and legal grounds

Information is handled to provide the features you request, maintain your chosen preferences, organise creative records, deliver craft resources, investigate an issue you raise, protect the service and fulfil applicable legal duties. We limit handling to information relevant to those purposes.

Where applicable law requires a legal basis, we rely on performance of the service you request, your consent for optional processing, compliance with a legal obligation, or a legitimate interest in service security and resolving enquiries where that interest is permitted by law. A device permission and acceptance of this policy are separate decisions.

You may withdraw consent for future consent-based processing through the relevant permission, feature control or contact channel. This does not affect the lawfulness of processing that occurred before withdrawal.

Access, recipients and safeguards

Access to correspondence and operational information is limited to people and service providers who need it for the relevant support, hosting, security or legal purpose. Information may be disclosed when required by a valid legal obligation, or when necessary and lawful to address fraud, security incidents or a threat to people’s rights.

We do not sell personal information or use it for cross-context behavioural advertising. If a change in service ownership affects personal information under our control, the recipient must respect the applicable privacy commitments and any notice or choice required by law.

Safeguards include iOS permission controls, application access protections, encrypted HTTPS connections to Vekai’s website and services, and restricted access to support information. No security measure eliminates every risk. We assess security concerns and provide any notifications required by applicable law.

Hosting and correspondence providers may operate in countries different from yours. Where applicable law requires safeguards for an international transfer, we apply the required safeguards and provide further information through the privacy contact channel.

Retention and deletion

Creative records and preferences are used for the continuing features associated with them. You can edit or remove contributions using the relevant feature controls. Account deletion is available from Me → Account & data; review the confirmation before proceeding because deletion is permanent for the records it covers.

Support correspondence and operational records are retained only for as long as reasonably necessary to resolve the relevant issue, secure the service, meet a legal duty or handle a dispute. The type of record, purpose, sensitivity and applicable law determine the retention period. Where retention is no longer justified, information is deleted or de-identified as appropriate.

If you ask us to act on information handled through a support or website channel, describe that channel and the information concerned. We may retain the limited information needed to document a completed request or comply with an applicable obligation.

Your privacy rights

Depending on your location and the law that applies, you may have rights to request access, correction, erasure, restriction, portability, or to object to certain processing. You may also withdraw relevant consent and complain to the competent data-protection authority. Exercising a privacy right will not result in unlawful discrimination.

Send a request to vekaicraftcare@outlook.com with the subject “Vekai privacy request.” Explain the information and outcome concerned. We may request proportionate verification before disclosing information or taking an irreversible action. Do not send a password or identity document unless a specific, justified verification method has been agreed.

We respond within the period required by applicable law and explain any lawful limitation or extension. An authorised representative may contact us where the applicable law permits it.

Children, other services and updates

Vekai is intended for people who meet the age requirements shown in its App Store listing and the requirements of their jurisdiction. It is not directed at children under 13. Where parental permission is required for use or processing, a parent or guardian must provide it. Contact us if you believe a child has provided information contrary to these requirements.

Apple manages the App Store, system permissions and platform services under its own policies. An external website opened from Vekai has its own privacy practices; review them before providing information.

This policy may be updated to reflect changes in the service or applicable law. The effective date identifies the current version. Material changes will receive an appropriate notice and, where required, a separate choice or consent.